Returns & Exchanges
I want you to be happy with your purchase at kali by k. o’hara. However, there are times when a return is necessary. You may have purchased the wrong size, the wrong color or possibly something else. Rest assure we are here to help and make everything good for you.
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.
• Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
• We cannot accept returns after 30 days
Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. Please note upon doing the return you are also repurchasing and we will be happy to credit you back the shipping charge.